Returns and Refunds
If you change your mind on your purchase, you have 30 days to return it for a refund subject to the terms below. All goods must be unused, in a saleable condition and in their original packaging with all labels still attached.
The following exchange & returns policy is applicable to online orders only:
- If you wish to return or exchange a product for any reason you may do so within 30 days of receipt of your order, beginning the day after you receive your order. The product must be returned unused with its original packaging. This does not affect your statutory rights. The delivery charge is non-refundable except in the unlikely event that the product is damaged or faulty.
- If you would like to cancel your order please notify us in writing via post or email within seven working days of receipt of your order (not including weekends or bank holidays), beginning the day after you receive your order. We will issue a full refund including the delivery charge. Please take care of the order while it’s in your possession. If we do not receive the order back we will arrange to collect it from you at your cost.
Damaged \ Missing Deliveries
If a product is damaged on delivery to you, do not accept or sign for the product and the courier will return it to us.
If you have signed for your delivery and then later realise that a product is damaged, please inform us in writing via email within 48 hours of signing for the delivery and return it to EdStivala.com. EdStivala.com will, provided the above terms have been adhered to, refund you. EdStivala.com may, at it’s sole discretion, provide a replacement product as an alternative to a refund. If an alternative is provided it will be sent to you at no additional cost.
You can exchange or return purchase made at EdStivala.com within 30 days of receipt of your order. We ask that you present a copy of your order received email (your receipt) as proof of purchase.
Incorrect Products Received
Occasionally, despite our best efforts, we make picking and packing mistakes. If we have sent you an incorrect product, please accept our apologies for the inconvenience and return it to us, EdStivala.com will provide replacement products at no extra charge. These will be dispatched as soon as the incorrect items are received back from you.
If you think that a product you have purchased from EdStivala.com is faulty, please send it back to us. Please give a clear indication of the fault and where it is located on the return. Any warranty information received with the product should be sent with it, where applicable. Please note that investigations into faults can take some time, as the product may have to be sent to the manufacturer. We aim to keep you fully informed of progress at all times.
- If a product is found to be faulty, you will be issued a replacement product, a credit for the appropriate amount, or a refund where applicable.
- If the product is found not to be faulty, it will be returned to you and you may be liable for the costs incurred.